Windbreaker

At Tarzna's Playhouse, we strive to provide exceptional customer service and satisfaction. We understand that sometimes returns and refunds are necessary, and we have a straightforward policy in place to ensure a smooth process for our customers.

Refund Policy: If you are not completely satisfied with your purchase, we offer a 30-day refund policy. To be eligible for a refund, the item must be unused, in its original condition, and returned in its original packaging. Please note that certain items, such as personalized or customized products, may not be eligible for a refund unless there is a manufacturing defect or error on our part.

Return Process: To initiate a return, please follow these steps:

• Contact our customer support team within 30 days of receiving your order. You can reach us by email at [customer support email] or by phone at [customer support phone number]. Please provide your order details and the reason for the return.

• Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.

• Pack the item securely in its original packaging, including all accessories and tags. Include the RAN on the package.

• Ship the item back to us using a reliable and trackable shipping method. Please note that the return shipping costs are the responsibility of the customer, unless there was an error or defect on our part.

• Once we receive the returned item and verify its condition, we will process the refund. Refunds will be issued to the original payment method used for the purchase.

Exchanges: If you wish to exchange your item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item on our website. This ensures a faster processing time for your exchange.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue and offer options for a replacement, repair, or refund.

Please note that our refund and return policy applies to purchases made directly from our website. If you have purchased our products from a third-party retailer, please refer to their respective refund and return policies.

We value your satisfaction and will do our best to resolve any issues promptly and efficiently. If you have any further questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer support team.

At Tarzna's Playhouse, we strive to ensure a smooth and efficient shipping process to deliver your order in a timely manner. Here is some important information about our shipping policies:

Shipping Methods: We offer various shipping methods to accommodate your needs. The available options and their estimated delivery times will be displayed during the checkout process. Common shipping methods we utilize include standard shipping, express shipping, and expedited shipping.

Shipping Destinations: We currently ship to select countries and regions worldwide. During the checkout process, you can enter your shipping address to verify if we deliver to your location.

Processing Time: Once your order is placed and payment is confirmed, we begin processing it promptly. Our typical processing time is 1-3 business days, during which we prepare your items for shipment. Please note that processing time may be longer during peak seasons or promotional periods.

Shipping Time: The shipping time refers to the duration it takes for your order to reach its destination after it has been shipped from our warehouse. Shipping times can vary depending on the shipping method chosen and the destination. During the checkout process, you will see the estimated shipping time based on your location and selected shipping method.

Order Tracking: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number on our website or with the designated shipping carrier to monitor the progress of your shipment.

Shipping Costs: Shipping costs are calculated based on factors such as the destination, package weight, and selected shipping method. The exact shipping cost will be displayed during the checkout process before you complete your order.

Customs and Duties: Please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item or shipping costs. We recommend contacting your local customs office for more information on potential fees and regulations.

Shipping Partners: We collaborate with reputable shipping carriers to ensure reliable and efficient delivery of your orders. Our shipping partners may include national and international courier services.

We aim to provide accurate shipping information and maintain transparency throughout the process. If you have any further questions or require assistance regarding shipping, tracking, or delivery, please feel free to contact our customer support team.