Tuque

1. Return Eligibility:
To be eligible for a return, please ensure that:
- The tuque is unused, unwashed, and in its original condition with all tags and packaging intact.
- The return is initiated within the specified time frame (see "Return Time Frame" below).
- The tuque was purchased directly from Tarzan's Playhouse or an authorized retailer.

2. Return Time Frame:
You may initiate a return within 30 days from the date of purchase. After this period, we are unable to accept returns for a refund. Please make sure to contact our customer support team promptly if you wish to initiate a return.

3. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team either by phone or email, providing your order details and reason for the return.
- Our customer support team will guide you through the return process and provide you with any necessary instructions.
- Carefully package the tuque in its original packaging or a suitable alternative to ensure it is protected during transit.
- Ship the tuque back to the designated return address provided by our customer support team.
- We recommend using a trackable shipping method and retaining the shipping receipt for your records.

4. Refund Process:
Once we receive and inspect the returned tuque, we will process your refund within a reasonable timeframe. The refund will be issued in the original form of payment used during the purchase. Please note that shipping costs are non-refundable.

5. Non-Refundable Items:
Please note that certain items are not eligible for a refund:
- Tuques that show signs of wear, damage, or alteration.
- Tuques purchased from unauthorized retailers or third-party sellers.

6. Exchanges:
If you would like to exchange your Tarzan's Playhouse Tuque for a different color or size, please contact our customer support team. They will assist you with the exchange process, subject to availability.

7. Damaged or Defective Items:
If you receive a damaged or defective tuque, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the specific situation.

For any additional questions or further assistance regarding our return and refund policy, please don't hesitate to reach out to our customer support team. We are committed to ensuring your satisfaction and providing excellent customer service throughout the return process.

1. Shipping Destinations:
We offer shipping to select countries and regions worldwide. Please check our website or contact our customer support team to verify if we ship to your desired destination.

2. Shipping Methods:
To ensure prompt and reliable delivery of your Tarzan's Playhouse Tuque, we utilize reputable shipping carriers and offer various shipping methods. The available options may vary based on your location and the size of your order. Common shipping methods include standard shipping, expedited shipping, and international shipping.

3. Shipping Costs:
Shipping costs are calculated based on factors such as the destination, package weight, and shipping method chosen. The applicable shipping fees will be displayed during the checkout process before you complete your purchase. Occasionally, we may offer free shipping promotions or discounts, which will be clearly indicated on our website.

4. Order Processing Time:
Upon successful payment confirmation, we will begin processing your tuque order. Our standard order processing time is typically 1-2 business days. Please note that during peak seasons or holidays, there may be slight delays in order processing. Rest assured, we strive to dispatch your order as quickly as possible.

5. Estimated Delivery Time:
The estimated delivery time will depend on the shipping method selected and your location. Standard shipping within the same country usually takes 3-7 business days, while international shipping may take longer, typically ranging from 7-21 business days. Please note that these are approximate estimates, and actual delivery times may vary due to factors beyond our control, such as customs processing and local postal services.

6. Tracking Your Order:
Once your Tarzan's Playhouse Tuque order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date. Tracking information is typically available within 24-48 hours after your order has been dispatched.

7. Customs and Duties:
For international orders, please be aware that customs fees, import duties, and taxes may be applicable upon the arrival of your package in your country. These charges, if any, are the responsibility of the recipient and are not included in the shipping fees paid at the time of purchase. Customs policies vary by country, so we recommend contacting your local customs office for more information regarding potential fees and regulations.

If you have any further questions or require specific shipping information for your Tarzan's Playhouse Tuque order, please feel free to reach out to our customer support team. We are dedicated to ensuring a smooth and satisfactory shipping experience for all our customers.